Security Statement

Last updated: 2 July 2026

Protecting your data and your payments is fundamental to how PhysioAthletX operates.

Secure Connection

Our entire website is served over HTTPS with SSL/TLS encryption. Any information you submit — from browsing to checkout — is encrypted in transit.

Payment Security

Payments are processed by PCI-DSS compliant providers. Card details are entered directly into the payment provider's secure environment and are never stored on our servers. Additional authentication such as 3D Secure may be applied by your bank for your protection.

Platform Security

Our store runs on Shopify, a Level 1 PCI-DSS certified e-commerce platform, which provides continuous security monitoring, fraud analysis tools, and infrastructure protection.

Your Role

Please keep any account credentials confidential and use a strong, unique password. Be cautious of phishing: legitimate emails from us come from our official domain, and we will never ask you for your full card details by email or phone.

Reporting a Concern

If you believe you have found a security vulnerability on our Site, or you suspect fraudulent activity involving our brand, please report it to support@physioathletx.com.

Contact Information

Store Name: PhysioAthletX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong
Warehouse Address: 500 7th Ave Fl 8, New York, NY 10018, United States (U.S. Fulfillment & Returns Address)
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.