Terms of Service

Last updated: 2 July 2026

These Terms of Service ("Terms") govern your use of www.physioathletx.com (the "Site") and any purchase you make through it. By accessing the Site or placing an order, you agree to these Terms. The Site is operated by FUTUREWAVE SOLUTIONS LIMITED ("we", "us").

1. Eligibility & Use of the Site

You must be at least the age of majority in your place of residence to purchase from the Site. You agree not to use the Site for any unlawful purpose, to interfere with its operation, or to attempt unauthorized access to any systems.

2. Products & Descriptions

We work to display our products, images, and descriptions as accurately as possible, but we cannot guarantee that your screen renders colors and details exactly. We reserve the right to limit quantities, discontinue products, and correct errors in listings or pricing at any time.

3. Orders & Payment

All orders are subject to acceptance and availability. We may refuse or cancel an order where we suspect fraud, error, or misuse; if payment was taken, it will be refunded. Prices are in USD, and payment is captured at checkout in accordance with our Payment Policy.

4. Shipping & Returns

Delivery is governed by our Shipping Policy. Returns and refunds are governed by our Return and Refund Policy (90-day return window).

5. Health Disclaimer

Our products support general fitness, mobility, and recovery, but they are not medical devices and no content on this Site constitutes medical advice. Consult a qualified health professional before starting a new exercise program, particularly if you are recovering from injury. See our full Disclaimer.

6. Intellectual Property

All Site content is owned by or licensed to FUTUREWAVE SOLUTIONS LIMITED and may not be reproduced without written permission, as described in our Copyright Notice.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these Terms excludes liability that cannot be excluded by applicable law.

8. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page. Continued use of the Site after changes constitutes acceptance.

9. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protections that apply in your place of residence.

Contact Information

Store Name: PhysioAthletX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong
Warehouse Address: 500 7th Ave Fl 8, New York, NY 10018, United States (U.S. Fulfillment & Returns Address)
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.