Privacy Policy

Last updated: 2 July 2026

PhysioAthletX, operated by FUTUREWAVE SOLUTIONS LIMITED, respects your privacy. This policy describes what personal information we collect when you visit or purchase from www.physioathletx.com, how we use it, and the choices you have.

Information We Collect

  • Order information: name, shipping and billing address, email address, phone number, and details of the products you purchase.
  • Payment information: processed securely by our payment providers; we never store your full card number.
  • Device information: IP address, browser type, time zone, and cookies, collected automatically as you browse the Site.

How We Use Your Information

  • To process and fulfill your orders, including shipping confirmations and tracking updates.
  • To communicate with you about your order and respond to support requests.
  • To screen orders for potential risk or fraud.
  • To send marketing communications where you have opted in (you can unsubscribe at any time).
  • To improve and optimize our Site and product range.

Sharing Your Information

We share personal information only with service providers that help us operate the store — such as Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics providers — and where required to comply with applicable laws or lawful requests.

Cookies

We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the Site is used. See our Cookie Policy for details and controls.

Data Retention

Order records are kept for as long as needed to provide our services and meet legal, tax, and accounting obligations, after which they are deleted or anonymized.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. California residents can review our CCPA/CPRA Policy and our Do Not Sell or Share My Personal Information page. To exercise any right, email support@physioathletx.com.

Minors

The Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from them.

Changes

We may update this policy from time to time. The date at the top reflects the latest revision.

Contact Information

Store Name: PhysioAthletX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong
Warehouse Address: 500 7th Ave Fl 8, New York, NY 10018, United States (U.S. Fulfillment & Returns Address)
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.