Shipping Policy
Last Updated: July 18, 2026
PHYSIOATHLETX currently ships orders exclusively within the United States. Available shipping methods, applicable charges, and estimated delivery timeframes are displayed during checkout before payment is completed.
Orders are processed through our U.S.-based fulfillment network and delivered using established national and regional shipping carriers. Processing and delivery estimates may vary depending on the destination, order volume, carrier operations, weather conditions, and other circumstances outside our reasonable control.
Shipping Options and Costs
The following shipping methods are available for eligible orders delivered within the United States:
| Shipping Method | Cost | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Free Standard Shipping | $0.00 | 7–9 business days | 7–11 business days |
| Insured Shipping + Priority Processing | $4.95 | 6–8 business days | 6–10 business days |
| Priority Express Shipping | $9.95 | 5–7 business days | 5–9 business days |
Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping receive priority during internal order handling and include shipping protection coverage where applicable.
The shipping option selected during checkout does not change the product itself. It applies only to order handling priority, estimated transit time, and applicable shipping protection.
Order Processing
Order Cut-Off Time: 12:00 PM Eastern Time (EST/EDT)
Processing Time: 0–2 business days
Orders are processed from Monday through Friday, excluding public holidays.
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Processing time includes:
Order verification
Payment confirmation
Product preparation
Packaging
Transfer to the shipping carrier
Delivery time begins after the order has been dispatched and accepted by the carrier.
Delivery Timeframes
Free Standard Shipping
- Processing Time: 0–2 business days
- Transit Time: 7–9 business days
- Estimated Total Delivery Time: 7–11 business days
Insured Shipping + Priority Processing
- Processing Time: 0–2 business days
- Transit Time: 6–8 business days
- Estimated Total Delivery Time: 6–10 business days
Priority Express Shipping
- Processing Time: 0–2 business days
- Transit Time: 5–7 business days
- Estimated Total Delivery Time: 5–9 business days
All delivery timeframes are estimates and are not guaranteed.
Delivery delays may occur because of:
Carrier congestion
Severe weather
Peak holiday periods
Transportation disruptions
Address verification issues
Unexpected fulfillment delays
Events outside our reasonable control
A delay within the carrier network does not automatically indicate that a shipment is lost.
Business Days
For the purposes of this Shipping Policy, business days are Monday through Friday, excluding public holidays.
Weekends and public holidays are not included when calculating processing or transit timeframes.
Order Tracking
After an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information, where available.
Tracking details may require a short period to become active after the carrier receives or scans the shipment.
Customers may use the tracking information provided to review the latest shipment status directly through the carrier’s tracking system.
In some cases, tracking updates may be delayed even though the shipment remains in transit.
Shipping Destinations
PHYSIOATHLETX currently ships only to eligible addresses within the United States.
We do not currently offer international shipping.
Shipping Restrictions
We are unable to deliver to:
PO Boxes
APO, FPO, or DPO addresses
Locations where carrier delivery is unavailable or restricted
Addresses that cannot be validated or safely serviced
If an order cannot be delivered to the address provided, we may contact the customer using the email address or telephone number associated with the order.
We reserve the right to cancel and refund an order where delivery cannot reasonably be completed.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting an order, customers should verify:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
PHYSIOATHLETX is not responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, outdated, or improperly formatted information submitted during checkout.
Address Changes
To request an address correction, contact us immediately at:
Email: support@physioathletx.com
We will attempt to update the address if the order has not entered fulfillment or been dispatched.
Address changes are not guaranteed once processing has begun. After an order has shipped, we may be unable to redirect it.
Incorrect Address or Failed Delivery
When a shipment is returned because of an incorrect or incomplete address, refusal, failed delivery attempt, or failure to collect the package, we may contact the customer to arrange reshipment.
Additional shipping charges may apply before an order is sent again.
Where permitted by applicable law, shipping or carrier charges associated with an undeliverable order may be deducted from any approved refund.
Lost Packages
A shipment may be considered delayed or lost only after the applicable carrier has completed its review or investigation.
If tracking has not updated for an extended period or the order has not arrived within the expected timeframe, contact us at:
Email: support@physioathletx.com
Please provide:
Your order number
The recipient’s full name
The shipping address
The tracking number
A description of the issue
We will review the shipment information and, where appropriate, coordinate with the carrier or fulfillment provider.
Depending on the outcome of the investigation, an appropriate resolution may include a replacement, refund, or another reasonable solution.
Damaged Packages
Customers should inspect their shipment promptly after delivery.
If an order arrives damaged, contact us as soon as possible. Reporting the issue within 48 hours of delivery is recommended for faster handling.
Please include:
Your order number
Clear photographs of the damaged product
Photographs of the outer packaging
Photographs of the shipping label
A description of the damage
We may request additional evidence to determine whether the issue occurred during fulfillment or shipping.
Reporting within 48 hours is recommended for efficient investigation and does not limit any mandatory consumer rights available under applicable law.
Shipping Protection
Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping include shipping protection coverage where applicable.
Shipping protection may assist with eligible cases involving:
Loss during transit
Carrier-confirmed damage
Certain delivery-related incidents
Coverage is subject to review of the order, tracking history, customer-provided information, carrier findings, and the circumstances of the shipment.
Shipping protection does not automatically cover issues caused by an incorrect address, unauthorized redirection, refusal of delivery, failure to retrieve a package, or events occurring after confirmed delivery.
Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
Confirm the shipping address on the order
Check entrances, porches, reception areas, parcel lockers, and other safe delivery locations
Ask household members, neighbors, building management, or reception staff
Allow a short period for delayed carrier scanning or final delivery
If the package remains missing, contact us with your order number and tracking details.
We may ask the carrier to review the delivery scan, location data, proof of delivery, or other available records.
Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
When this occurs, customers may receive:
Multiple tracking numbers
Packages delivered on different dates
Separate shipment confirmation emails
A partial delivery does not necessarily mean that an item is missing. Remaining items may still be in transit.
Order Changes and Cancellations
To request an order change or cancellation, contact us immediately at:
Email: support@physioathletx.com
We cannot guarantee that an order can be changed or canceled after it has entered processing.
Once an order has been dispatched, it cannot be canceled and must be handled in accordance with our Return and Refund Policy.
Carrier Responsibility
After a shipment has been transferred to the carrier, delivery is subject to the carrier’s operational procedures, transportation network, and delivery conditions.
We will provide reasonable assistance with eligible shipping issues, but we do not control carrier scanning intervals, delivery routes, weather interruptions, or transportation delays.
Nothing in this section limits any responsibility that cannot lawfully be excluded.
Fulfillment Information
Orders are processed and dispatched through our U.S.-based fulfillment network to support delivery throughout the United States.
U.S. Fulfillment and Returns Processing Center:
631 Westport Pkwy, Grapevine, TX 76051, United States
This address is a logistics and processing facility and is not open to the public.
Customers must not send returns to this address without first receiving written authorization and return instructions from our support team.
Contact Information
For shipping, delivery, tracking, or fulfillment-related questions, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
